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Privacy Policy

Privacy Policy

Last updated: May 2026

This Privacy Policy (the "Policy") describes how Smart Foods EOOD processes the personal data of visitors to the website www.smartfoods.bg in compliance with Regulation (EU) 2016/679 ("GDPR") and applicable Bulgarian legislation.

  1. Data Controller

The data controller is:

  • Company name: Smart Foods EOOD
  • Registered address: 35 Gen. Ivan Kolev Street, Sofia, Bulgaria
  • Unified Identification Code (EIK): 205678891
  • VAT Identification Number: BG205678891
  • Contact email: info@smartfoods.bg
  • Phone: +359 894 512 009
  1. What Data We Collect

Through the inquiry form on the Website, we collect the following personal data:

  • Name of the person
  • Email address
  • Phone number
  • Content of the message submitted by the user

In addition to the above, technical data may be automatically collected when visiting the Website (e.g. IP address, browser type, pages visited), as described in the "Cookie Policy" section below.

  1. Purposes of Processing

Personal data is processed for the following purposes:

  • Responding to the user's inquiry and establishing communication
  • Maintaining business communication when interest in partnership is expressed
  • Fulfilling legal obligations of Smart Foods
  1. Legal Basis

The processing of personal data is based on your freely given consent (Article 6(1)(a) of the GDPR), which is considered granted when an inquiry is voluntarily submitted through the Website's form.

  1. Retention Period

Personal data is retained only for the period necessary to achieve the purposes for which it was collected, and for no longer than 3 (three) years from the date of last contact, unless legislation requires a longer retention period.

  1. Recipients of the Data

Smart Foods does not share personal data with third parties, except in the following cases:

  • With service providers that support the Website (hosting, email services), under strict confidentiality obligations
  • When required by law to provide data to state authorities
  • With the user's explicit consent
  1. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw given consent at any time
  • Right to lodge a complaint with the Bulgarian Commission for Personal Data Protection

To exercise these rights, please contact us at info@smartfoods.bg. We will respond to your request within 30 (thirty) days.

  1. Data Security

Smart Foods implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration. Access to the data is limited to employees and subcontractors who need to process it in order to perform their work duties.

  1. Cookie Policy

The website www.smartfoods.bg uses cookies — small text files stored on the user's device when visiting the Website. Cookies enable the Website to function properly and allow analysis of its usage.

9.1. Types of Cookies

The Website may use the following types of cookies:

  • Technical (necessary) cookies — required for the basic functioning of the Website; they do not require prior consent.
  • Analytical cookies — collect anonymous information about how visitors use the Website (for example, number of visits, most viewed pages). This data helps Smart Foods improve the Website.
  • Third-party cookies — may be set by external services used by the Website (for example, analytics tools, embedded videos, and similar).

9.2. Managing Cookies

Users may delete or block cookies at any time through the settings of their internet browser. Please note that blocking technical cookies may impair or prevent the proper functioning of the Website.

  1. Changes to This Policy

Smart Foods reserves the right to update this Privacy Policy at any time, in order to reflect changes in the Company's activities, legislation, or Website functionality. The current version is always available on the Website, with the date of last update indicated at the beginning of the document.

  1. Contact

For questions regarding this Privacy Policy, please contact us at:

  • Smart Foods EOOD
  • 35 Gen. Ivan Kolev Street, Sofia, Bulgaria
  • info@smartfoods.bg
  • +359 894 512 009